Social Media Team Leader - Customer Service

Sky Service Social Media- Team Leader -Sky Channel-Customer Service

- Lead and manage the social media customer service team to ensure high-quality support. - Oversee daily operations related to social media interactions and customer engagement. - Coordinate with team members to resolve customer queries efficiently and maintain service standards. - Monitor social media channels for customer feedback and escalate issues as needed. - Drive team performance through coaching and motivation to meet service goals. - Collaborate with other departments to improve customer experience via social media platforms. - Ensure timely reporting and documentation of team activities and customer interactions. - Maintain a positive and professional approach while handling customer concerns on social media. - Adapt to evolving social media trends and tools to enhance service delivery. - Support the organization’s brand image by managing social media customer service effectively.