Software Implementation & Support Engineer

We are seeking a proactive and detail-oriented Software Implementation & Support Engineer with 0- 5 years of experience to join our team. The ideal candidate will manage the entire software implementation process, provide ongoing support, and ensure high client satisfaction through effective communication, troubleshooting, and training.

Full job description

• Responsible for Deploying applications on client system or production environment.
• Responsible for Coordination and/or for deploying, application training, hands-on fixes, patches and software.
• Acts as installation team member either at client place or from office to ensure project is implemented seamlessly.
• Resolves customer application questions or problems regarding system configurations/setup, product functionality and/or bugs enhancements through both onsite and offsite support.
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend
• Communicates project status, deliverables, priorities and contingencies.