Supervisor Service Technical Support

Job Description :

Experience  8 to 10 years in Field service , technical support for UPS / Inverter/  Qualifications Diploma/ Degree in Electrical / Electronics Roles & Responsibilities Managing the Repairs centre - Monitoring the Repairs centre performance and ensuring compliance to the standards (Inventory recovery, Repairs TAT, Quality of repairs) Managing the Escalations and support the regions by providing the technical support and solutions   Analysis of field failures and preparing the RCA reports   Discussion with the customer on the RCA. Onsite meeting with customer as per demand.   Monitoring the Partner training activities conducted by regions and H.O. Designing a training module in colaboration with the Training Academy.   Monitoring the Audit findings of the Partners and ensuring the Partners are adhering to the standards   On-site visits for escalated cases.   Participating in the Gate review meetings in the NPD process   Service review of the product at the Design Validation stage   Should be well versed in Microsoft Excell and powerpoint   Interaction with the Business Partners and zonal service team   Technical Skills & Product knowledge Good Knowledge of Electricals ,UPS Systems, Inverters troubleshooting, circuit diagrams analysis Industry Power

Experience Level

Senior Level