Senior Customer Care Associate

Kotak Mahindra Bank Limited


Not disclosed

Work from Office

Full Time

Min. 1 Years

Job Details

Job Description

Team Member-Customer Experience-SUPPORT SERVICES-Customer Experience

Job Role 

Ø The role is to call customers who have provided negative feedback in the Net Promoter Score survey. Probe the customer to clarify the issues mentioned by them and record any new/other issues that the customer has.. Should be able to classify the issues raised by customers into relevant themes (Request/ Query/ Complaint) and direct the issue to the right contact person by raising a ticket if required. The person should possess good verbal and communication skills

Ø Once issue resolved, to call the customer back to ensure that the concern is resolved to customer satisfaction. 

Ø Should have product knowledge. Trained on at least two skills RL/CC/RA. 


Job Requirements:

Ø  1+ years of experience in CEC 

Ø Experience With k-force 

Ø  Flexible to get scattered 8 Week Offs in a month with 9 hours shift


Job role

Work location

Thane, 1461-Thane-Neptune Elements-Kisan Nagar-MAH, NEPTUNE ELEMENTS – 3RD FLOOR, PLOT NO – F3, S3/1, ROAD NO 22, Thane, Maharashtra, India


Customer Support

Role / Category

Customer Support - Service Delivery

Employment type

Full Time


Day Shift

Job requirements


Min. 1 year

About company


Kotak Mahindra Bank Limited

Job posted by Kotak Mahindra Bank Limited

This job has expired

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