Team Member-Customer Experience-SUPPORT SERVICES-Customer Experience

Job Role 

Ø The role is to call customers who have provided negative feedback in the Net Promoter Score survey. Probe the customer to clarify the issues mentioned by them and record any new/other issues that the customer has.. Should be able to classify the issues raised by customers into relevant themes (Request/ Query/ Complaint) and direct the issue to the right contact person by raising a ticket if required. The person should possess good verbal and communication skills

Ø Once issue resolved, to call the customer back to ensure that the concern is resolved to customer satisfaction. 

Ø Should have product knowledge. Trained on at least two skills RL/CC/RA. 

 

Job Requirements:

Ø  1+ years of experience in CEC 

Ø Experience With k-force 

Ø  Flexible to get scattered 8 Week Offs in a month with 9 hours shift