Telesales Executive
Eos
Telesales Executive
Eos
Thane West, Thane
₹12,000 - ₹16,000 monthly*
Fixed
₹12000 - ₹15000
Average Incentives*
₹1,000
Earning Potential
₹16,000
You can earn more incentive if you perform well
Job Details
Interview Details
Job highlights
1 applicants
Benefits include: PF
Job Description
Key Responsibilities:
- Respond to Customer Inquiries: Manage and resolve customer queries via phone, email, live chat, or social media platforms.
- Problem Solving: Diagnose and troubleshoot issues or escalate to the appropriate department when necessary.
- Product Knowledge: Stay up to date with the company's products, services, and policies to provide accurate information to customers.
- Process Orders and Requests: Handle and process orders, returns, exchanges, and account updates efficiently.
- Documentation: Record customer interactions and update customer accounts with relevant information.
- Customer Feedback: Collect customer feedback and provide insights to the team for process improvement.
- Achieve Key Metrics: Meet or exceed service level targets such as response time, resolution time, and customer satisfaction ratings.
- Collaborate with Other Teams: Work closely with technical teams, sales, and product teams to resolve complex issues and relay customer insights.
Job role
Work location
Eureka Outsourcing solutions, 1st floor, Highstreet mall, Next to CP Goenka international school, Kapurbawdi junction, Thane west. Thane West, Thane
Department
Sales & BD
Role / Category
Telesales
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
12th Pass
English level
Basic English
Age limit
18 - 30 years
Gender
Any gender
About company
Name
Eos
Address
Eureka Outsourcing solutions, 1st floor, Highstreet mall, Next to CP Goenka international school, Kapurbawdi junction, Thane west. Thane West, Thane
Job posted by Eos
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