Telesales Executive

Eos

Thane West, Thane

₹12,000 - ₹16,000 monthly*

Fixed

12000 - ₹15000

Average Incentives*

1,000

Earning Potential

16,000

You can earn more incentive if you perform well

Work from Office

Full Time

Any experience

Basic English

Job Details

Interview Details

Job highlights

1 applicants

Benefits include: PF

Job Description

Key Responsibilities:

  • Respond to Customer Inquiries: Manage and resolve customer queries via phone, email, live chat, or social media platforms.
  • Problem Solving: Diagnose and troubleshoot issues or escalate to the appropriate department when necessary.
  • Product Knowledge: Stay up to date with the company's products, services, and policies to provide accurate information to customers.
  • Process Orders and Requests: Handle and process orders, returns, exchanges, and account updates efficiently.
  • Documentation: Record customer interactions and update customer accounts with relevant information.
  • Customer Feedback: Collect customer feedback and provide insights to the team for process improvement.
  • Achieve Key Metrics: Meet or exceed service level targets such as response time, resolution time, and customer satisfaction ratings.
  • Collaborate with Other Teams: Work closely with technical teams, sales, and product teams to resolve complex issues and relay customer insights.

Job role

Work location

Eureka Outsourcing solutions, 1st floor, Highstreet mall, Next to CP Goenka international school, Kapurbawdi junction, Thane west. Thane West, Thane

Department

Sales & BD

Role / Category

Telesales

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

12th Pass

English level

Basic English

Age limit

18 - 30 years

Gender

Any gender

About company

Name

Eos

Address

Eureka Outsourcing solutions, 1st floor, Highstreet mall, Next to CP Goenka international school, Kapurbawdi junction, Thane west. Thane West, Thane

Job posted by Eos

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