Mobile Device Repair Technician

Key Responsibilities:

1.    Device Diagnosing and Troubleshooting:

•       Analyse and diagnose hardware and software issues in iOS devices.

•       Conduct thorough troubleshooting to identify root causes of problems.

2.    Repair and Maintenance:

•       Perform repairs on iOS devices, including screen replacements, battery replacements, and other hardware repairs.

•       Conduct software updates, installations, and configurations.

3.    Quality Assurance:

•       Ensure that all repairs meet quality standards and are conducted according to company guidelines.

•       Perform thorough testing of repaired devices to verify functionality.

4.    Customer Interaction:

•       Interact with customers to gather information about device issues and provide clear explanations of repair options.

•       Provide estimates for repair costs and turnaround times.

5.    Inventory Management:

•       Maintain accurate records of parts and inventory used for repairs.

•       Order and restock necessary parts and supplies.

6.    Documentation and Reporting:

•       Document all repair activities, including detailed descriptions of issues, actions taken, and parts used.

•       Generate reports on repair activities and maintain records for future reference.

7.    Stay Updated on iOS Technology:

•       Keep abreast of the latest iOS updates, features, and technical specifications.

•       Continuously develop technical skills through training and self-study.

Qualifications:

•       Qualification – SSLC / PUC / ITI / Diploma / Any Graduation. 

•       Proven experience in repairing iOS devices (e.g., iPhones, iPads, Android).

•       Proficiency in using specialized tools and equipment for repairs.

•       Strong technical knowledge of iOS operating systems and applications.

•       Excellent problem-solving and diagnostic skills.

•       Customer-focused with strong communication and interpersonal skills.

•       Detail-oriented and organized, with the ability to manage inventory effectively.

Education:

•       Technical certification or training in iOS device repair (Added advantage).

Benefits:

List any specific benefits offered by your company Casual leave, PF, ESI, Incentives