Customer Service Manager

CUSTOMER SERVICE MANAGER

Job Summary To acquire new quality customers and cross sell various products as desired by the Bank from time to time To ensure accurate, timely and error free processing of customer service requests To overcome problems using guidelines and escalate with expediency, when necessary. To ensure the best visual impact of the branches on customers Detailed Responsibilities To work for providing first class service experience to existing customers and take references for acquiring new quality customers. To cross sell deposit and fee products to such customers and penetrate better market share To acquire high quality customers a?? Retail TD & Retail CASA To constantly endeavor to improve existing customer relationships and involve in Sales to deepen the same To generate fee revenue for the Bank with the help of Insurance, Mutual fund, Trade finance business, etc. To keep updating knowledge and exposure to various banking products both internal as well as competitor. To continuously improve product knowledge and awareness of market trends and competitor products. To overcome problems using guidelines and escalate with expediency, when necessary. *Other duties may be assigned from time to time as desired by the Bank Desired skills and competencies Good knowledge of the geographical area, Experience in banking as well as exposure to banking products is desired communication skills with good command in English and Local Language is mandatory Working knowledge of PPTa??s and understanding of MIS. Disciplined on the compliance and Audit part and knowledge of the product being handled Good co-ordination and networking skills Sales Experience desired, though not mandatory