Delivery Supervisor /Hub Operations Management

1. Hub Operations Management

Oversee all daily activities of the assigned hubs to ensure timely and efficient operations.

Monitor inbound and outbound shipments, ensuring accurate and timely dispatch.

Maintain cleanliness, organization, and safety standards within the hub.

2. Coordination with Factory

Communicate production and dispatch requirements to the factory.

Track and follow up on supply readiness, shortages, and delays.

Ensure smooth transfer of goods from factory to hub.

3. Delivery Team Management

Handle daily scheduling, routing, and assignment of delivery boys.

Monitor attendance, performance, and adherence to SOPs.

Train new delivery personnel on processes and customer service standards.

4. Customer Experience & Delivery

Ensure timely, accurate, and courteous deliveries to end customers.

Resolve on-ground issues during delivery routes.

Track delivery quality metrics and implement improvements.

5. Recruitment & Onboarding

Source, interview, and recruit delivery boys as per operational requirements.