Enterprise Technical Support Engineer

What you’ll do: 

• Provide remote technical support for Infoblox customers and partners
• Take ownership of customer issues and see problems through to resolution
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
• Provide prompt and accurate feedback to customers
• Document knowledge in the form of knowledge-based tech notes and articles
• Recommend new and existing solutions, which involve enhancing application and systems functionality, features, and defect repair
• Use your intuition and innovation to provide solutions and workarounds for customers
• Install and configure Infoblox products and third-party software for support lab testing purposes
• Support a 24x7x365 organization by working rotational shifts and taking on-call responsibilities

What you’ll bring:  

• 1+ years of remote technical support, systems administration, and network administration background is desirable
• Solid knowledge of TCP/IP and networking protocols
• Ability and desire to learn DNS, DHCP, and other product-related protocols and technology
• Excellent verbal and written communication skills
• Understanding of one or more operating systems (Microsoft/Linux) is desirable
• Working knowledge of L2, L3 devices
• Strong customer service skills
• Outstanding analytical and organizational ability
• Self-starter and a good team player with the ability to multi-task in a high-pressure, fast-paced, fast-growth environment
• Bachelor’s degree or relevant experience is required