Manager - IT Infrastructure and Procurement

MANAGER - INFRASTRUCTURE & PROCUREMENT

Job description

The Procurement specialist is responsible for end-to-end procurement and management of IT assets, connectivity, telecom services, and related vendor engagements across the NBFCs branch, zonal, and head office locations. The role ensures cost-effective procurement, uninterrupted connectivity, compliance with internal policies, and efficient vendor and contract management in line with regulatory and business requirements of an NBFC.

Key Responsibilities / Main Tasks

• Manage procurement of IT assets including hardware, peripherals, and related infrastructure for Head Office, Zonal Offices, and Branches.
• Execute and manage Rate Contracts (RCs) for IT and telecom-related goods and services.
• Oversee AMC (Annual Maintenance Contract) management, including renewals, SLA adherence, and vendor performance monitoring.
• Manage leased lines and connectivity services, including ILL, MPLS, broadband, and branch connectivity solutions.
• Handle procurement and lifecycle management of data cards, SIMs, and telecom services across the organization.
• Liaise with telecom service providers to ensure uninterrupted services, issue resolution, and cost optimization.
• Support and manage MSME-related procurement activities, ensuring compliance with applicable government and regulatory norms.
• Coordinate with internal teams for demand planning, budgeting, and timely delivery of procurement requirements.
• Ensure compliance with NBFC policies, audit requirements, and vendor due diligence norms.
• Maintain procurement documentation, contracts, asset records, and vendor databases.
• Any other work assigned by management from time to time in line with business needs.

Areas of Responsibility

• End-to-end procurement of IT assets and infrastructure.
• Connectivity-related services including:
  • Branch connectivity
  • ILL for Branches, Zonal Offices, and Head Office
  • Telecom and data communication services
• Vendor evaluation, negotiation, onboarding, and performance management.
• Cost control, optimization, and budget adherence.
• Ensuring service continuity for business-critical IT and telecom operations.

Internal Stakeholders

• Information Technology (IT) Team
• Operations Team
• Finance & Accounts
• Compliance & Risk Management
• Administration & Facilities
• Zonal and Branch Operations Teams
• Senior Management

External Stakeholders

• IT Hardware and Software Vendors
• Telecom Service Providers (ISP, ILL, MPLS, Mobile Service Providers)
• AMC and Service Support Vendors
• MSME Vendors and Government-registered suppliers
• Logistics and Asset Delivery Partners
• Auditors (as required for procurement reviews)

Qualifications & Experience (Indicative)

• Graduate/Postgraduate in Management, Engineering, or a related field.
• 5–10 years of experience in procurement, preferably in an NBFC, BFSI, or regulated financial services environment.
• Strong exposure to IT procurement, telecom services, and vendor management.
• Knowledge of MSME procurement norms and regulatory expectations is desirable.

Key Skills & Competencies

• Vendor negotiation and contract management
• Strong understanding of IT and telecom procurement
• Cost optimization and budgeting skills
• Stakeholder management
• Knowledge of NBFC regulatory and audit requirements
• Problem-solving and service continuity management