Service and Operations Manager

Equitas Small Finance Ltd

Thiruvananthapuram

Not disclosed

Work from Office

Full Time

Min. 5 years

Job Details

Job Description

Service & Operations Manager

 

RoleCategoryParametersParameter Weight %MetroUrbanSURural
Service Operations Manager (MSS)Service QualityA/c Opening Success% (FTR)
* 90 % FTR in SA/CA, Process accounts with 100% FTR
* Needs curing under control
7.5%NANANANA
Service Operations Manager (MSS)Service QualityCustomer Onboarding and Engagement (Active: 60%, Primary:30% and PH - min 2 at M2 level)7.5%NANANANA
Service Operations Manager (MSS)Quantitative ParametersMoM CASA NTB (Nos)5%6555
Service Operations Manager (MSS)Quantitative ParametersMoM Incremental CASA AMB Value (Through NTB Accounts) (Rs Lacs)10%6531.5
Service Operations Manager (MSS)Quantitative ParametersLI + GI+ MF  + Assets - Net Revenue in Rs lacs - Yearly Income5%21.81.51.2
Service Operations Manager (MSS)Portfolio ManagementDeepening : 3% MoM TRV Growth in mapped accounts5%NANANANA
Service Operations Manager (MSS)Portfolio ManagementMapped Book Coverage (Customer meetings for Mapped Book)5%NANANANA
Service Operations Manager (MSS)Customer SatisfactionProduct Holding of Branch & Customer Testimonials5%NANANANA
Service Operations Manager (MSS)Compliance and ControlsAudit Ratings: Branch Medium Risk or below
- Branch Medium Risk or below ,Follow the process as process and keep all the records available for checking
- Timely Revert and rectification of audit findings
20%NANANANA
Service Operations Manager (MSS)Compliance and ControlsEnsuring Operational Instructions are followed as per bank guidelines (Exhaustive online BOM Checklist to be followed strictly)
* Ageing of suspense accounts < 7 days, Mointoring of Suspense account to keep in control
* ATM & Vault EOD - CBR ,To be updated on daily basis without error apart from Technical error
* BCP as per process
* Maintaining CRL within limits
* Exhaustive Checklist need to be complied in total
20%NANANANA
Service Operations Manager (MSS)Compliance and ControlsControl on Clearing balances:
* To ensure all excess funds 10L and above transferred to HO (Applicable for Non-CTS centres Only)
* Timely submission of BRS
For CTS locations  & Non CTS Locations :: Controls implemented in regard to Clearing as per Checklist like, OW clg checking / UV checks and other controls. NIL TOD entries and recoveries / Timely reverts and closure.
10%NANANANA



100%



Job role

Work location

Branch Banking>Rest of India 2>Kerala>Coimbatore>Trivandrum>Trivandrum>Thiruvananthapuram>2001>Thiruvananthapuram

Department

Banking / Insurance / Financial Services

Role / Category

Banking Operations

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 5 years

About company

Name

Equitas Small Finance Ltd

Job posted by Equitas Small Finance Ltd

This job has expired