Hub Incharge

Key Roles & Responsibilities

• Lead and manage day-to-day site operations to ensure smooth workflow and SLA compliance.
• Supervise on-ground teams, including supervisors, delivery executives, and vendors.
• Plan manpower, shifts, and task allocation to meet operational targets.
• Monitor key performance metrics such as productivity, TAT, service quality, and cost efficiency.
• Ensure adherence to SOPs, safety, security, and compliance standards.
• Handle operational escalations, customer issues, and service disruptions effectively.
• Coordinate with central operations, transport, HR, and support teams.
• Ensure proper asset, inventory, and infrastructure management at the site.
• Prepare and share daily, weekly, and monthly MIS reports with management.
• Drive continuous improvement initiatives to enhance efficiency and reduce costs.
• Conduct training, onboarding, and performance reviews for site staff.