Client Advisor

We are hiring for one of our Italy based MNC client, Healthcare Domain Industry into Hearing-Aid Devices.

Position- Client Advisor (Admin + Marketing Role)

Location – Thrissur

Working Module: 6 days Working from Office (Sundays fixed off)

Shift Timing: 10 AM to 7PM

Language: Malayalam, English

Job Purpose:

Client Advisor / Customer Service Officer (CSO) is an individual contributor who plays a very critical and important role into Business. All the necessary training and support will be provided to adhere above mentioned roles and responsibilities. 

Job Specification:

Front Desk Maintenance:

• Handle customers at the front desk. If required open door for them. 

• Come out of your desk to attend them. 

• Greet and Treat the client well at clinic. 

• Provide them the required information. 

• Capture all the required information in the registration form. 

• Handle incoming and outgoing calls. 

Clinic Administration:

• Must maintain clinic hygiene as per company standard. 

• Refilling office, stationary and pantry requirements. Maintain actual bills and send the monthly records to finance team. 

• Maintaining Patient files, Registers (In-out Courier and in-out Stock movement) and other records (banking advice file, Utility bill file). 

• Checking all the couriers including stationary, hearing aids and other documents from head office or any other clinic at the same time. 

• Accountable for all financial transactions in the clinic. 

• Pay utility bills on time. 

• Responsible for maintenance of shop and expenses. 

• Sending Reports on time. Details and formats of reports will be shared properly. 

Customer Service:

• Represent Values, Mission and Vision in front of the customers. 

• Create customer satisfaction by maintaining good relationship, providing right information and best quality services. 

• Register the client and the complete customer journey in VC (Internal software) on daily basis. 

• Maintain patient file with all the required forms. 

• After sales services (Repair and Service of Hearing Instrument). Follow up calls at fixed intervals. 

Client Advisor to reach clinic at 09:50 am to ensure clinic readiness at 10:00 am

Warm regards,

Amulya Sharma

+91 8439618729