Receptionist Cum Telecaller

Job Title: Receptionist cum Telecaller

Company: Celebrate Learning Pvt. Ltd.

Location: Thrissur

Employment Type: Full-time

About Celebrate Learning Pvt. Ltd.Celebrate Learning Pvt. Ltd. is an education-focused organization committed to delivering high-quality learning programs and student support services. We are looking for a proactive, well-spoken, and organized professional to be the first point of contact for our students, parents, and visitors.

• Key ResponsibilitiesFront Office & ReceptionGreet and assist walk-in students, parents, and visitors professionally
• Manage front desk operations and maintain a welcoming environment
• Handle incoming calls, emails, and inquiries efficiently
• Maintain visitor logs and appointment schedules
• Coordinate meeting room bookings and administrative support
• Telecalling & Student SupportMake outbound calls to prospective students/leads to explain courses and services
• Follow up with inquiries, registrations, payments, and feedback
• Provide accurate information about programs, schedules, and admissions
• Maintain call records, lead status, and CRM updates
• Support marketing campaigns through calling and messaging
• Administrative SupportAssist with basic office coordination and documentation
• Support event registrations, student onboarding, and communication
• Coordinate with internal teams for smooth operations
• Required Skills & QualificationsGraduate in any discipline (preferred)
• Excellent verbal communication in English and Malayalam (Hindi is an advantage)
• Pleasant personality with strong interpersonal skills
• Basic computer proficiency (MS Office, email, CRM tools)
• Ability to multitask and stay organized in a fast-paced environment
• Prior experience in front office, customer service, or telecalling is preferred
• Key AttributesProfessional appearance and positive attitude
• Persuasive communication and listening skills
• Responsible, punctual, and detail-oriented
• Student-friendly approach with problem-solving mindset