Customer Relationship Officer

Muthoot Finance

Tirunelveli

Not disclosed

Work from Office

Full Time

Min. 5 Years

Job Details

Job Description

CUSTOMER RELATIONSHIP OFFICER - TIRUNELVELI

Ensure Cross selling of product as per the target in Branch via customer care executive.

Lead Generation for cross sell product at Branch and ensure the conversion .
Responding to customer service issues in a timely manner.
Creating effective customer service procedures, policies, and standards.
Publishing the MIS report to RO and ensure the targets are met .
Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
Maintaining accurate records and documenting all customer service activities and discussions.
Hiring and training new customer care Executive
Proficiency in Microsoft Office and customer service software.
Good understanding of management practices and techniques.
Excellent leadership and interpersonal skills

Job role

Work location

Tirunelveli

Department

Customer Support

Role / Category

Customer Support - Service Delivery

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 5 years

About company

Name

Muthoot Finance

Job posted by Muthoot Finance

This job has expired

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