Customer Relationship Officer
Muthoot Finance
Customer Relationship Officer
Muthoot Finance
Tirunelveli
Not disclosed
Work from Office
Full Time
Min. 5 years
Job Details
Job Description
CUSTOMER RELATIONSHIP OFFICER - TIRUNELVELI
Ensure Cross selling of product as per the target in Branch via customer care executive.
Lead Generation for cross sell product at Branch and ensure the conversion .
Responding to customer service issues in a timely manner.
Creating effective customer service procedures, policies, and standards.
Publishing the MIS report to RO and ensure the targets are met .
Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
Maintaining accurate records and documenting all customer service activities and discussions.
Hiring and training new customer care Executive
Proficiency in Microsoft Office and customer service software.
Good understanding of management practices and techniques.
Excellent leadership and interpersonal skills
Job role
Work location
Tirunelveli
Department
Customer Support
Role / Category
Customer Support - Service Delivery
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 5 years
About company
Name
Muthoot Finance
Job posted by Muthoot Finance
This job has expired
