Patient Relations Executive

Greetings from Vijaya Diagnostic Centre.

We are looking for Patient Relations Executive for our Tirupati Branch

Shift: 6:30 - 3:30 / 1:30 - 9:30 (Rotational)

Roles and Responsibilities:

·        Guide the customer for the required services and ensure their comfort in all the processes.

·        Check patient readiness for requested tests. Like adequate fasting and etc

·        Q-Line Management, Managing Token System for comfort of customers at billing counters

·        Helps the customers in selecting packages for different tests and explains them about precautions and timings

·        Ensure that all the customers are guided properly to undergo the tests within specified time

·        Ensures that Collected samples reaches to the central laboratory as per the Existed Logistics route plan.

·        Follow-up on samples dispatched with the processing center

·        Keep a tab on report delays if any and promptly inform the concerned about the same

·        Arrange for home delivery of MRI/CT/NM reports for patients convenience

·        Collaborate with other branches in case of emergency service breakdowns, to transfer patients with minimum fuss

·        Support billing desk during staff shortage  

Thank you