Customer Relations Executive

Job description:

We are Looking for a Experienced Real Estate Tele Sales Executive / Customer Relationship Executive (CRE) manages lead qualification, conducts site visits, and handles customer queries to drive sales conversions.

They typically operate in pre-sales or customer service, maintaining CRM records, coordinating follow-ups, and fostering client loyalty through effective communication. Key skills include, but are not limited to, strong communication, interpersonal skills, and proficiency in CRM tools.

*Work from Office* Location - Address: Avinashi - Tiruppur Rd, Tiruppur, Tamil Nadu 641603

Key Responsibilities of a Real Estate CRE

• Lead Management & Qualification: Respond to inbound inquiries (digital leads, portal, referrals) and make outbound calls to qualify potential buyers.
• Customer Relationship Management (CRM): Maintain accurate, up-to-date call notes, client data, and interaction history in systems like Salesforce.
• Site Visit Coordination: Schedule, confirm, and often accompany clients on site visits to project locations.
• Sales Support: Work with the sales team to follow up with potential clients and assist in converting leads to site visits and closures.
• Customer Service: Address queries, feedback, and complaints to ensure high customer satisfaction.
• Documentation: Follow up with customers for necessary documentation and maintain engagement until site visit completion.

Requirements and Skills

• Experience: Often 2–7 years in sales, pre-sales, or customer relationship roles, preferably in the real estate sector.
• Communication: Excellent verbal and written skills for effective interaction over phone and email.
• Tools: Familiarity with Microsoft Excel
• Pre-Sales/Telecalling: Focuses on lead generation and qualification.
• Attributes: Energetic, detail-oriented, and patient, with a focus on delivering a high-quality customer experience.

Job Types: Full-time, Permanent