Customer Care & Social Media Coordinator

We are looking for a professional Customer Care & Social Media Coordinator for our premium brand OLTAO.

✅ English Level Required

• Fluent spoken English (mandatory)
• Clear pronunciation & confident communication
• Able to handle customer calls professionally
• Good written English (WhatsApp & email replies)

✅ Additional Requirements (Important)

• Polite and patient personality
• Able to handle difficult customers calmly
• Daily follow-up discipline
• Maintain complaint tracker in Excel / CRM
• Basic social media handling knowledge
• Professional phone etiquette
• Long-term commitment mindset
• Honest and responsible

👤 Gender

• Female preferred (for soft communication tone)
• Male candidates with strong communication skills can also apply

🛠 Skills Required

• Customer complaint handling
• Call management
• WhatsApp & DM reply handling
• Coordination with service team
• Daily reporting to management
• Follow-up discipline
• Organized data maintenance

The candidate will be responsible for:

• Handling inbound & outbound customer calls
• Managing WhatsApp and social media queries
• Coordinating service complaints with technicians
• Maintaining daily complaint & follow-up reports
• Responding to Instagram & Facebook DMs/comments
• Maintaining customer satisfaction and brand reputation
• Reporting daily updates to management

This role requires strong communication skills, patience, discipline, and a professional attitude.