Housekeeping Supervisor

Job SummaryThe Housekeeping Supervisor is responsible for supervising housekeeping staff, ensuring cleanliness standards, maintaining hygiene, and managing daily housekeeping operations to deliver a high level of guest satisfaction.

• Key ResponsibilitiesSupervision & OperationsSupervise daily housekeeping activities (rooms, public areas, back areas).
• Assign duties and prepare staff duty rosters.
• Inspect rooms and public areas for cleanliness and standards.
• Ensure timely room readiness for guest check-ins.
• Staff ManagementTrain housekeeping staff on cleaning procedures and safety standards.
• Monitor staff performance and discipline where required.
• Maintain staff attendance and daily productivity reports.
• Quality & Hygiene ControlEnsure hotel cleanliness and hygiene standards are followed.
• Handle guest complaints related to housekeeping and resolve promptly.
• Conduct regular inspections and corrective actions.
• Inventory & EquipmentMonitor usage of cleaning materials and linen.
• Maintain stock records of housekeeping supplies.
• Report maintenance issues to the engineering department.
• Coordination & ReportingCoordinate with Front Office for room status updates.
• Coordinate with Laundry and Maintenance departments.
• Submit daily housekeeping reports to management.
• Skills & QualificationsMinimum 1–3 years experience in hotel housekeeping.
• Good leadership and communication skills.
• Knowledge of cleaning chemicals, tools, and safety procedures.
• Ability to work in shifts and handle pressure.
• Basic record-keeping and reporting skills.
• Preferred QualificationDiploma or certification in Hotel Management / Housekeeping (preferred but not mandatory).
• Working HoursShift duty (including weekends and holidays).
• Salary & BenefitsAs per company policy and experience.