Hotel / General Manager

Job Description

Position: Hotel Manager

Company: Udupi Comforts Location: Udupi, Karnataka Employment Type: Full-time Reports To: Management

About Udupi Comforts

Udupi Comforts is a clean, comfortable, and affordable hotel located in the heart of Udupi. Known for warm hospitality, guest-friendly service, and convenient access to Sri Krishna Matha, restaurants, transport, and beaches, we are committed to delivering a pleasant stay experience for families, business travelers, and tourists.

Job Summary

We are looking for a responsible, proactive, and service-oriented Hotel Manager to oversee the daily operations of the hotel. The ideal candidate should be capable of managing front office operations, housekeeping coordination, staff supervision, guest satisfaction, maintenance follow-up, reservations, and overall property performance.

This role requires a hands-on leader who can maintain service quality, ensure operational discipline, solve problems quickly, and support business growth.

Key Duties and Responsibilities

Front Office & Guest Service

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Oversee daily front office operations including guest check-in and check-out

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Ensure proper room allocation, guest registration, ID collection, and payment handling

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Monitor reservations, walk-ins, OTA bookings, no-show updates, and billing accuracy

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Ensure guests are properly informed about hotel policies, room details, and checkout timing

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Handle guest inquiries, requests, complaints, and escalations professionally

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Maintain high guest satisfaction and encourage positive online reviews

Housekeeping & Cleanliness

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Supervise housekeeping operations and ensure rooms are clean and guest-ready on time

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Monitor cleaning checklists, room inspections, linen movement, and deep cleaning schedules

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Ensure common areas, reception, corridors, and surroundings are maintained well

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Coordinate quick room turnover after check-out

Staff Supervision

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Manage daily staff attendance, shift duties, punctuality, grooming, and discipline

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Prepare duty rosters and ensure proper staffing across shifts

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Train and guide front office, housekeeping, and support staff on service standards

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Monitor staff performance and report issues to management when required

Reservations, Pricing & Occupancy Support

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Monitor room inventory, occupancy, and rate updates

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Support pricing decisions based on local demand, season, events, and competition

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Coordinate group bookings, travel agent bookings, and special stay requests

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Ensure reservation systems and internal records are updated correctly

Maintenance & Property Upkeep

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Identify maintenance needs and coordinate timely repair work

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Monitor essential systems such as AC, Wi-Fi, hot water, pumps, generator, CCTV, and electricals

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Ensure preventive maintenance and general upkeep of the property

Inventory & Vendor Coordination

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Track housekeeping supplies, room amenities, and operational stock

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Prevent shortages by coordinating timely purchase requirements

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Report damaged, missing, or low-stock items

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Coordinate with vendors for services, repairs, and material supply

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Compare quotations and ensure cost-effective purchasing

Reporting & Administration

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Maintain operational records, cash records, bills, reports, and internal trackers

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Share regular updates with management regarding guest issues, room status, maintenance, staffing, and inventory

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Ensure hotel operations follow company procedures and service standards

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Perform other duties assigned by management from time to time

Required Skills

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Strong leadership and team handling ability

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Good communication and guest management skills

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Strong problem-solving and decision-making ability

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Good knowledge of hotel operations, especially front office and housekeeping

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Basic understanding of billing, cash handling, and reservation systems

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Ability to coordinate staff, vendors, and day-to-day operations independently

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Good organizational skills and attention to detail

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Ability to work under pressure and handle guest-facing situations calmly

Preferred Qualifications

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Bachelor’s degree or diploma in Hotel Management, Hospitality, Business Administration, or related field

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3 to 5 years of experience in hotel operations, preferably in a supervisory or managerial role

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Experience in budget or mid-scale hotel operations is preferred

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Knowledge of English, Hindi, and Kannada is an advantage

Salary

Salary: As per experience and company standards

Benefits

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Supportive work environment

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Career growth opportunity

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Performance-based incentives may be considered

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Opportunity to work with a growing hospitality brand in Udupi

Ideal Candidate Profile

We are looking for someone who is:

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Responsible and dependable

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Guest-focused and polite

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Operationally strong and detail-oriented

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Comfortable leading a team

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Willing to take ownership of hotel performance

How to Apply

Interested candidates can apply by sending their resume to: info@udupicomforts.com Contact: +91 9632006188 ( Whatsapp only)