Dispatch Executive

Job Summary:

The Dispatch Coordinator is responsible for scheduling, coordinating, and monitoring the dispatch of vehicles, materials, or goods to ensure timely and accurate delivery. This role requires excellent communication, planning, and problem-solving skills to ensure smooth day-to-day operations and customer satisfaction.

Key Responsibilities:

• Plan and coordinate daily dispatch activities, including assigning drivers and delivery routes.
• Ensure accurate documentation for shipments, invoices, and dispatch records.
• Communicate with drivers, warehouse staff, and customers to track deliveries and resolve any issues.
• Monitor delivery schedules and update customers on shipment status.
• Maintain dispatch logs, route sheets, and transport records.
• Ensure vehicles are properly maintained and comply with company and legal requirements.
• Handle emergency dispatch requests and reroute deliveries as needed.
• Coordinate with the operations and sales teams to prioritize urgent orders.
• Prepare and share daily, weekly, and monthly dispatch reports.
• Ensure adherence to safety, quality, and compliance standards.

Qualifications & Skills:

• Education: Graduate / Diploma in Logistics, Supply Chain, or related discipline.
• Experience: 2–5 years in dispatch or logistics operations, preferably in the cement, construction materials, or manufacturing sector.
• Technical Skills:
• MS Excel and ERP systems (SAP, Oracle, or similar).
• GPS and vehicle tracking tools.
• Strong coordination and communication skills.
• Ability to multitask and handle time-sensitive operations.
• Good knowledge of transport regulations, weighbridge operations, and cement dispatch documentation.

Preferred Attributes:

• Familiarity with cement bulk and bag dispatch systems.
• Knowledge of contract transport management and route planning.
• Capable of working in a plant environment with multiple teams.