1. Dispensing Medicine:

- **Task**: Provide prescribed medications to patients.

- **Steps**:

- Verify the prescription details with the patient.

- Check stock for the correct medication.

- Dispense the correct dosage and label with instructions.

- Instruct the patient on dosage, usage, and any precautions.

- Record the dispensing in the software system.

#### **2. Handling Cash:**

- **Task**: Process payments for treatments, medications, or consultations.

- **Steps**:

- Confirm the amount due based on the patient’s bill.

- Accept cash, card, or digital payments.

- Provide a receipt to the patient.

- Record the transaction in the billing software.

- Maintain a log of daily cash transactions for auditing purposes.

#### **3. Calling Patients:**

- **Task**: Contact patients for reminders, follow-ups, or appointment confirmations.

- **Steps**:

- Review the appointment schedule for the day/week.

- Call patients to confirm or remind them about appointments.

- Inform patients about any changes to their appointments or follow-up visits.

- Record call outcomes and updates in the patient’s file.

#### **4. Assisting in Procedures:**

- **Task**: Help in minor procedures or assist the doctor as needed.

- **Steps**:

- Prepare the procedure room by setting up instruments and materials.

- Ensure the patient is comfortable before the procedure.

- Hand over instruments to the doctor during procedures.

- Assist with cleaning and dressing post-procedure if needed.

- Maintain cleanliness and sterility in the procedure area.

#### **5. Maintaining Stock:**

- **Task**: Ensure medical supplies and medicines are always available.

- **Steps**:

- Regularly check inventory levels for medicines and medical supplies.

- Maintain a log of stock items received and used.

- Place orders with suppliers when stock is low.

- Ensure proper storage of medications and supplies according to guidelines.

- Conduct monthly stock audits and report discrepancies.

#### **6. Software Entry:**

- **Task**: Update patient records and financial transactions in the clinic's management software.

- **Steps**:

- Enter new patient information into the system.

- Update existing patient files with treatment details, prescriptions, and payment records.

- Log all financial transactions, including payments, expenses, and stock entries.

- Generate reports as required (daily collections, stock usage, etc.).

- Back up data regularly to avoid loss of information.

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#### **General Responsibilities:**

- Maintain a clean and organized reception area.

- Greet patients and visitors politely and direct them accordingly.

- Ensure the privacy and confidentiality of patient information at all times.

- Manage incoming calls and emails, responding or redirecting as needed.

- Schedule appointments and maintain the clinic’s calendar.

#### **Key Skills:**

- Good communication and organizational skills.

- Basic computer literacy for software use.

- Attention to detail for cash handling and record maintena

nce.

- Friendly and professional demeanor in patient interactions.