Telecaller Outbound

Key Responsibilities for Resume:

• Outbound/Inbound Calls: Initiate outbound calls to prospects to promote products/services and handle incoming inquiries to drive sales.
• Lead Generation & Conversion: Identify and qualify leads, nurturing them to close sales deals through effective negotiation.
• Customer Relationship Management (CRM): Maintain accurate, detailed, and up-to-date records of customer interactions, conversations, and data in the CRM system.
• Script Adaptation: Follow established, company-defined scripts while adapting to customer responses to maintain a professional, persuasive conversation.
• Target Achievement: Meet and exceed daily, weekly, and monthly KPIs, including call volume and sales targets.
• Problem Resolution: Resolve customer queries, complaints, and provide solutions to maintain high satisfaction levels. 

Key Skills to List:

• Communication: Excellent verbal communication and interpersonal skills.
• Technical Skills: Proficiency in CRM software, Microsoft Office, and auto-dialers.
• Soft Skills: Active listening, empathy, patience, negotiation, and resilience to rejection.
• Languages: Proficiency in relevant languages (e.g., Hindi, English, regional languages). 

Example Bullet Points for Experience Section:

• Increased monthly sales by 15% through proactive outbound cold calling.
• Managed 100+ daily inbound/outbound calls while maintaining a 95% quality rating.
• Resolved customer inquiries promptly, enhancing client satisfaction and retention rates.
• Accurately updated client databases and tracked sales leads using Salesforce CRM.