We are seeking a dedicated and enthusiastic Telecaller to join our team at Techicom. As a Telecaller, you will play a crucial role in our customer acquisition and retention efforts by making calls every day to potential and existing clients.

Responsibilities:

1. Make outbound calls to prospective customers to introduce our products/services and generate leads.
2. Follow up on leads and inquiries generated through marketing campaigns or other sources.
3. Engage with existing customers to provide support, gather feedback, and upsell additional products/services.
4. Maintain accurate and detailed records of calls, interactions, and outcomes in the CRM system.
5. Collaborate with sales and marketing teams to optimize calling strategies and achieve targets.
6. Keep abreast of product updates, industry trends, and market developments to effectively communicate with customers.
7. Meet daily and monthly calling quotas to contribute to the overall sales objectives of the company.
8. Provide excellent customer service by addressing queries, resolving issues, and ensuring customer satisfaction.

Requirements:

1. Proven experience as a Telecaller or similar role in a sales/customer service environment.
2. Excellent communication skills, both verbal and written.
3. Strong persuasion and negotiation abilities to engage and convert leads.
4. Ability to work independently and as part of a team in a fast-paced environment.
5. Proficiency in using CRM software and Microsoft Office applications.
6. High level of professionalism, integrity, and customer-centric approach.
7. Flexibility to adapt to changing priorities and meet deadlines.
8. Prior experience in the technology sector or related industry is a plus.

Join us at Techicom and be part of a dynamic team driving innovation and excellence in the tech industry!