Job Summary:

The Bodyshop Manager is responsible for overseeing all operations within the body repair shop. This includes managing personnel, ensuring quality repair work, maintaining customer satisfaction, maximizing profitability, and ensuring compliance with safety and environmental standards.

• Key Responsibilities:Operational Management
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• Oversee daily operations of the bodyshop, including workflow scheduling and resource allocation.
• Monitor repair processes to ensure timely and high-quality completion.
• Implement and maintain efficient standard operating procedures.
• Team Leadership
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• Manage, train, and develop bodyshop staff including estimators, painters, technicians, and support staff.
• Promote a positive and productive team environment.
• Set performance goals and conduct regular evaluations.
• Customer Service
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• Ensure exceptional customer service throughout the repair process.
• Resolve customer complaints and concerns effectively and professionally.
• Work closely with insurance companies and adjusters as needed.
• Financial & Administrative Management
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• Control costs, maximize profitability, and manage budgets.
• Review estimates and final invoices for accuracy and compliance.
• Ensure proper documentation and record-keeping.