Customer Relationship Manager

Ren Invent

Haripura, Vadodara

₹18,000 - ₹32,000 monthly*

Fixed

18000 - ₹30000

Average Incentives*

2,000

Earning Potential

32,000

You can earn more incentive if you perform well

Work from Office

Full Time

Min. 5 years

Basic English

Job Details

Interview Details

Job highlights

Urgently hiring

50 applicants

Benefits include: Travel Allowance (TA), Health Insurance

Job Description

Key Responsibilities


  • Serve as the primary point of contact for customer inquiries and support requests.
  • Build and maintain positive relationships with new and existing customers.
  • Understand customer needs and provide appropriate solutions or recommendations.
  • Handle customer complaints or concerns in a timely and professional manner.
  • Coordinate with internal departments (sales, operations, finance, etc.) to resolve customer issues.
  • Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
  • Maintain accurate records of customer interactions, feedback, and transactions.
  • Prepare reports on customer satisfaction, service issues, and improvement areas.
  • Upsell or cross-sell company products and services when appropriate.
  • Support customer onboarding and provide product/service training when needed.
  • Ensure compliance with company policies and service standards.


Required Skills & Qualifications


  • Bachelor’s degree in Business Administration, Marketing, or related field (preferred).
  • Experience in customer service, client relations, or a similar role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Ability to handle difficult or emotional customers with patience and professionalism.
  • Good organizational and multitasking skills.
  • Proficiency in CRM software and MS Office tools.


Job role

Work location

One Indiabulls Park, Jetalpur Road, Anand Nagar, Haripura, Vadodara, Gujarat, India

Department

Sales & BD

Role / Category

Sales Support & Operations

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 5 years

Education

Graduate

English level

Basic English

Gender

Any gender

About company

Name

Ren Invent

Address

One Indiabulls Park, Jetalpur Road, Anand Nagar, Haripura, Vadodara, Gujarat, India

Job posted by Ren Invent

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