Customer Relationship Manager

Key Responsibilities

• Serve as the primary point of contact for customer inquiries and support requests.
• Build and maintain positive relationships with new and existing customers.
• Understand customer needs and provide appropriate solutions or recommendations.
• Handle customer complaints or concerns in a timely and professional manner.
• Coordinate with internal departments (sales, operations, finance, etc.) to resolve customer issues.
• Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
• Maintain accurate records of customer interactions, feedback, and transactions.
• Prepare reports on customer satisfaction, service issues, and improvement areas.
• Upsell or cross-sell company products and services when appropriate.
• Support customer onboarding and provide product/service training when needed.
• Ensure compliance with company policies and service standards.

Required Skills & Qualifications

• Bachelor’s degree in Business Administration, Marketing, or related field (preferred).
• Experience in customer service, client relations, or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to handle difficult or emotional customers with patience and professionalism.
• Good organizational and multitasking skills.
• Proficiency in CRM software and MS Office tools.