Customer Support Executive

Position: Customer Support Analyst

Openings: 10–15

Location: Vadodara, Gujarat

Employment Type: Full-Time

Experience Level: 0.5–2 years

Shift: US Shift Rotational

Job Summary:

We are seeking enthusiastic and customer-focused individuals to join our growing team in Vadodara as Customer Support Analysts. You will be responsible for resolving customer queries, providing product/service information, and ensuring high customer satisfaction through professional support.

Key Responsibilities:

• Respond to customer inquiries via phone, or email.
• Provide timely and accurate solutions to customer issues.
• Escalate unresolved queries to the appropriate internal teams.
• Maintain customer records and document interactions.
• Collaborate with cross-functional teams to enhance customer experience.
• Adhere to internal processes and SLAs.

Requirements:

• Strong communication and interpersonal skills.
• Ability to work in a team and handle pressure situations.
• Good problem-solving skills and a proactive attitude.
• Basic understanding of customer service tools and CRM systems is a plus.
• Freshers with strong communication skills are welcome to apply.