Field Service Engr I

Join a team recognized for leadership, innovation and diversity

Engineer is expected to carry out preventive maintenance / corrective / emergency maintenance visits at customer sites on DCS/PLC/SCADA systems.

Preventive Maintenance – Cleaning, Backup, Modification, Report Submission of existing running system.

Corrective Maintenance – Restoring the system from any faults in the system
Shutdown Maintenance

Logistics Management – Individual should carry the material for restoring the problem at site. Material IN and Material Out at customer premises with proper documentation.

PC troubleshooting and Networking

Documentation – 40 % documentation is involved

Special Tasks

Knowledge of DCS and PLC with a hands-on experience, preferred if knowledge on Honeywell System particularly Experion EPKS, ML200, C300, Safety manager and Honeywell RTU RC500.

Matured skills in independent troubleshooting / problem resolution on these platforms.

Understand customer needs & extend Service Support at site / remote for prompt issue closure ensuring adherence to Honeywell Process and Quality matrices.
Build, Develop & Sustain Customer relationships with effective Customer management.

Should be able to plan site visits as per agreed SLAs and in line with the regional/central revenue plan.

Required travel 80% of the time anywhere in Gujarat - India.

Be available 24X7 for support during exigencies.

Executing Service projects and migrations

Possess fluent oral & written communications skills

Identify prospects, conduct pre-sales site assessment and develop them into firm leads.

Constantly probe opportunities for migrations, add-ons & work seamlessly with customers to reduce their pain areas by pitching-in the right solution

ISO, HSE, commercial guidelines and all Honeywell Process compliance is must.

Be a single point contact for all customer needs for designated customers.

Added advantage if knowledge of Honeywell System

Must be willing to serve and be deputed as Site Support Specialist (Resident support Engineer) 24X7, 365 days.

Other Mandatory Condition

Ready to work as a ‘Site Support Specialist ‘(Resident Support Engineer) 24X7, 365 days apart from standard leave policy at different locations like Dahej, Mehsana, Surat, Mithapur etc.

24 X 7 Support availability is mandatory.

Ready to work on other Gujarat region sites including some part of MP

Politeness and good communication skills are required during interactions.

Leave process and frequency should be followed as per the standard regional process.

Office Process should be followed timely and accurately.

MUST HAVE

Bachelor's degree / equivalent, or High school diploma with significant relevant experience.

Additional Information

• JOB ID: HRD231316
• Category: Customer Experience
• Relocation Tier: Not Applicable
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 03
• Referral Bonus: 15000
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Nonexempt