Front Office Executive

Job Description:

Undertaking Reservation activities for FITs, Corporates and Groups as mentioned

below:

 Quoting groups in line with RM guidelines

 Issuing group contracts

 Chasing signed contracts with 7 days of submitting

 Inputting groups blocks in opera

 Ensuring rooming lists are received in time

 Washing rooms if groups washed

 Applying cancellation charges for late cancellation

 Issuing invoices as per contract terms

 Chasing invoices for groups

 Keep checking Daily reports.

 Negotiate with various Group companies and Maximise the Revenue for company.

 Regular follow up with GM and Reveneu Manager.

 Mainitaining the Group Tracker and checking details.

 Supply information as required by Accounts Department

 Achieving the Targets given.

 Training of Staff as and when required.

 Reporting to Directors and line Manager- Daily,Weekly and Monthly.

 Review count

 Manual booking integration if required

 Arrival Check

 Commission reconciliation if applicable

 Online RFPs to submit before deadline

 Spot check

 Monitor OOO rooms and no show

Key Skills and Qualifications:

 Must have knowledge of OPERA and various reservation portals.

 Ability to work in a fast pace and ever changing environment.

 Very good written and verbal communication skills, being able to communicate at all

levels.

 Be fully computer literate, Microsoft Office with a solid knowledge of Excel.

 Be competent and efficient at keeping databases updated.

 A team player, efficient & reliable who can be responsible for their own work load

and keen to develop.