Front Office Executive

Job Title: Front Office Desk ManagerLocation: Hotel Harmony, Farmaji Road, Vadodara

Industry: Hotel / Hospitality

Job Type: Full-time

Experience Required: 2–5 years (Hotel Front Office preferred)

Job DescriptionWe are looking for a Front Office Desk Manager to manage hotel reception operations and ensure excellent guest service across Morning, Afternoon, and Night shifts.

• Key Responsibilities (All Shifts)Handle guest check-in and check-out smoothly
• Greet guests warmly and resolve guest queries professionally
• Manage room allocation, bookings, and availability
• Coordinate with housekeeping for room status and cleanliness
• Handle guest complaints and ensure quick resolution
• Maintain front office records, guest data, and billing accuracy
• Ensure hotel policies and SOPs are followed
• Supervise front office staff and train juniors when required
• Shift-wise Duties🌅 Morning Shift DutiesHandle early check-outs and new check-ins
• Prepare daily occupancy and room status reports
• Coordinate with housekeeping for room readiness
• Manage breakfast-time guest coordination (if required)
• Ensure cash, billing, and handover from night shift is correct
• 🌤️ Afternoon Shift DutiesHandle peak check-in time and walk-in guests
• Manage phone calls, online bookings, and inquiries
• Upsell rooms and hotel services
• Coordinate with management for VIP or group arrivals
• Ensure front desk cleanliness and professional appearance
• 🌙 Night Shift DutiesHandle late-night check-ins and emergencies
• Maintain night audit, billing, and cash reconciliation
• Ensure guest safety and security during night hours
• Monitor CCTV and coordinate with security staff
• Prepare handover reports for morning shift
• Skills RequiredGood communication skills (Hindi, Gujarati, basic English)
• Knowledge of hotel PMS / billing software
• Customer-friendly attitude
• Ability to handle pressure and night duties
• Basic computer knowledge (Excel, billing systems)
• Preferred CandidateExperience in hotels / lodges / serviced apartments
• Local Vadodara candidates preferred
• Immediate joiners preferred