Job Title: Inbound Customer Support Representative

Location: Vadodara

Salary: Up to 2.2 LPA (Based on interview)

Job Type: Full-time (Flexible shifts, mostly day shifts)

Job Summary:

We seek a customer-focused Inbound Customer Support Representative to handle credit card inquiries, resolve issues, and provide excellent service.

Key Responsibilities:

• Handle inbound calls on transactions, payments, billing, fraud claims, and disputes.
• Assist with credit limit adjustments, card replacements, and account updates.
• Educate customers on benefits, rewards, and policies.
• Maintain records in CRM and ensure compliance with company policies.
• Meet performance metrics and deliver a positive customer experience.

Qualifications:

• Bachelor's degree required.
• Customer service experience, preferably in financial services.
• Strong communication, problem-solving, and multitasking skills.
• Proficiency in CRM tools and MS Office.
• Willingness to work flexible shifts (mostly day shifts).

Benefits:

• Competitive salary and career growth opportunities.