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Process Governance Specialist

NielsenIQ

Vadodara

Not disclosed

Work from Office

Full Time

Min. 3 years

Job Details

Job Description

Process Governance - P5

Job Description

Role Purpose

Drive business transformation by providing deep operations expertise across end-to-end processes. Act as the single point of contact (SPOC) for process, product, system, and BAU queries, while strengthening NOC capabilities and governance.

Key Responsibilities

Process & Tools Governance

SPOC for technical, system, process, and product-related queries from Delivery, Execution, NOC, and ROC teams
Design, improve, and govern processes; act as a change agent
Identify and implement automation and innovation opportunities
Partner with Product, Technology, and Data Science teams on tool requirements, testing, and sign-off

NOC Enablement & Growth

Provide first-level BAU support and enable NOC self-sufficiency
Drive transparency on NOC health, needs, and performance
Support regional and global growth initiatives

Compliance & Standards

Design and track compliance metrics
Drive adherence to global standards using quality and efficiency metrics
Define, maintain, and improve global SOPs and guidelines

Knowledge & Capability Building

Develop and deliver training, documentation, and learning initiatives
Review and approve training materials
Foster a strong learning culture and build future subject matter experts

Qualifications

3–5 years’ experience in an operations environment (SampleDB, TP; knowledge of DV & DP)
Strong end-to-end CIP Factory knowledge (inputs, outputs, data sources, deliverables)
Proven change leadership and problem-solving ability
Experience working in global, multi-country environments
Strong analytical skills (1–3 years of data analysis experience)
Technical skills: R, Python, Visual Studio (preferred)
Strong project management, communication, and stakeholder management skills
Ability to manage multiple priorities and adapt to change
Fluent in English (written and spoken)
Willingness to travel

Additional Information

Our Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion