Restaurant Captain

Role Summary:

The Captain oversees service operations in the dining area, supervises waitstaff, and ensures guests have an excellent dining experience. This role is central to delivering authentic North Indian hospitality and maintaining high service standards.

Key Responsibilities

• Greet and welcome guests promptly in a warm manner and assist with seating and reservation
• Explain menu items (especially North Indian specialties), make recommendations, and assist guests with selections
• Supervise, train, and coordinate a team of servers and junior staff to deliver consistent service.expertia
• Manage table assignments and ensure optimal seating arrangements for efficient service flow
• Address guest complaints and special requests tactfully and efficiently
• Ensure timely and professional delivery of food and beverages; oversee presentation and adherence to standards
• Inspect hygiene, cleanliness, and table setup before and during service hours, as per health and safety norms
• Collect guest feedback for service improvement and forward relevant suggestions to management
• Liaise between the kitchen and floor staff regarding special orders, allergies, and dietary requirements
• Maintain inventory of tableware, linen, and dining supplies; assist in monthly stock checks
• Prepare and present accurate bills; handle Point of Sale transactions and closing cash procedures
• Lead by example to foster teamwork and motivate junior staff
• Organize and supervise special events, banquets, and party setups as needed​

Qualification Requirements

• Prior experience as captain, senior waiter, or supervisory staff in a restaurant setting (North Indian cuisine experience preferred)
• Strong leadership, communication, and interpersonal skills
• Good knowledge of food and beverage service, North Indian menu, and presentation standards
• Ability to resolve conflicts, manage time, and work in high-pressure environments
• Minimum education: high school certificate; hospitality diploma desirable
• Basic computer literacy for reservations and billing (POS systems)