Customer Retention Officer - CRO

The Customer Relationship Officer – (CRO) will be responsible only for OD (Overdue) collection activities, ensuring timely recovery of dues while maintaining healthy customer relationships and adherence to BFIL collection policies.

Key Responsibilities:

Conduct field visits for overdue loan collection

Follow up with customers for pending EMIs / installments

Counsel customers to regularize overdue accounts

Collect repayments and ensure proper receipt generation

Update daily collection status and submit reports to branch

Maintain discipline and ethical collection practices

Escalate chronic/default cases to seniors as per process

Ensure compliance with BFIL guidelines and audit norms