Collection Executive / Officer

We are dealing in gold buying and deposit taking business.

Job description

• 1. Gold Buying & ValuationConduct
• preliminary testing and valuation of gold items using authorized tools (e.g.XRF machine).
• Verify purity, weight, and authenticity of gold items with precision.
• Provide customers with accurate price quotations based on daily gold rates and company pricing policies.
• Prepare and maintain gold intake records, valuation reports, and transaction forms.

Safeguard gold assets and ensure secure handling during valuation and storage.

• 2. Customer Service & Relationship Management
• Greet and assist customers professionally and courteously.
• Explain company services, processes, gold rates, and policies clearly.
• Address customer inquiries and resolve issues in a timely and friendly manner.
• Promote additional products and services when applicable.

• 3. Transaction Processing & Documentation
• Handle cash collections, payouts, and reconciliations with high accuracy.
• Maintain transaction logs, customer KYC documents, and regulatory compliance forms.
• Ensure all records are properly filed, updated, and available for audit.
• Assist in preparing daily, weekly, and monthly reports.

• 4. Operational Support
• Assist in daily branch opening and closing routines.
• Ensure accurate stock counts of gold, cash, and related materials.
• Keep equipment such as scales, testing kits, and computers in good working order.
• Support management with audits, stock checks, and operational improvements.

• 5. Marketing & Business Development
• Promote our services to new and existing customers.
• Conduct on-ground marketing activities such as roadshows, flyers & pamphlet distribution
• Assist in developing marketing materials and social media content.

6.Daily Field Collections

• Visit assigned customers to collect payments (cash/cheque/online confirmation).
• Ensure accurate recording of all collections using company forms or digital systems.
• Follow the daily route plan and meet collection targets.