Customer Care Executive

Handle customer inquiries through phone, email, chat, or in-person visits.

Provide accurate information about products, services, pricing, and policies.

Understand customer needs and recommend suitable solutions/products.

Maintain professional communication and ensure timely follow-up.

Resolve customer complaints and escalate complex issues to senior teams.

Update customer records and service logs in CRM systems.

Coordinate with sales, service, logistics, and technical teams for smooth operations.

Support order processing, billing, and after-sales service.

Track customer feedback and contribute to service improvements.

Ensure customer satisfaction and retention through proactive communication.