Customer Service Executive

Job Description: Customer Service Executive – Vehicle Finance

Title: Customer Service Executive

Level: Executive

Department: Sales

Section: Vehicle Finance

Reports to: Sales Manager

Location: On-field role

Key Performance Indicators (KPIs)

Vehicle Loan Units Disbursed

First EMI Resolution

RC Collection Timeliness

Eligibility Criteria

* Education: Any Graduate

* Age: Maximum 35 years

* Experience: 6 months to 2 years, must have experience in Vehicle Loans or Vehicle Sales

* Driving License: Must have a valid Driving License or Learning License

* CIBIL Score: Minimum 650

* Two wheeler: Mandatory

* Comfortable with field work

Skills and Competencies

Functional Skills

* Strong communication and negotiation

* Understanding of vehicle finance and RTO processes

* Market and industry knowledge

* Basic analytical abilities

* Product knowledge in auto loans

Behavioral Competencies

* Customer centricity

* Execution excellence

* Learning mindset

* Ownership and responsibility

Hiring Parameters

* Must be comfortable with market visits and on field interactions

* Should have good knowledge of RTO processes

* Ability to manage dealer and customer relationships effectively

* Learner mindset and willingness to grow in sales function

* Valid bike and license mandatory