Front Desk Manager

Job Title: Front Desk Manager

Company: She N Me Salon

Location: Sigra / Pandeypur / Lahurabeer

Department: Operations / Client Services

Reporting To: Salon Manager / Business Head

Job Summary

The Front Desk Manager is the first point of contact for clients at She N Me Salon. This role is responsible for managing the reception area, client coordination, appointment scheduling, billing support, staff coordination, and ensuring a smooth and welcoming experience for all clients.

Key Responsibilities

1. Client Handling & Hospitality

• Greet clients warmly and ensure a pleasant salon experience.
• Manage walk-in and appointment clients efficiently.
• Handle customer queries, feedback, and complaints in a polite and professional manner.
• Ensure proper waiting area management and client comfort.

2. Appointment & Scheduling Management

• Book, reschedule, and cancel client appointments accurately.
• Coordinate with stylists, beauticians, and therapists to avoid delays or overbooking.
• Maintain daily appointment records manually and/or in software.

3. Billing & Cash Handling

• Prepare client bills, generate invoices, and collect payments.
• Handle cash, UPI, card payments, and maintain daily cash reports.
• Close daily sales and hand over reports to management.

4. Staff Coordination

• Coordinate with the internal staff for duty rosters and service flow.
• Inform staff about client arrivals, service changes, and urgent updates.
• Maintain discipline and professionalism at the front desk.

5. Sales Support

• Promote salon services, packages, memberships, and ongoing offers.
• Upsell services and products to clients at the counter.
• Support the team in achieving daily and monthly sales targets.

6. Record Keeping & Reporting

• Maintain client database, feedback records, and complaint registers.
• Prepare daily sales, appointment, and client footfall reports.
• Support HR in attendance tracking when required.

7. Brand Image & Cleanliness

• Ensure reception area is clean, organized, and presentable at all times.
• Maintain grooming standards and professional behaviour.

Required Skills & Qualifications

• Graduate or equivalent (12th pass with experience can apply).
• Minimum 2–4 years of experience at a salon front desk or hospitality role.
• Good communication skills in English & Hindi (local language preferred).
• Basic computer knowledge (billing software, Excel, WhatsApp, emails).
• Strong customer handling and problem-solving skills.
• Well-groomed, confident, and presentable personality.

Preferred Experience

• Experience in handling salon software (appointment & billing).
• Prior experience in luxury salon, spa, or hospitality industry.

Working Hours

• As per salon shift schedule (rotational shifts may apply).
• Weekly off as per company policy.

Salary & Benefits

• Salary: As per industry standards & experience.
• Incentives on sales & performance.
• Staff discounts on services.
• Career growth opportunities within the company.