Receptionist / Front Office Executive

Roles & Responsibilities:

• Greet and welcome visitors, clients, and guests with a positive, professional attitude.
• Manage the front desk operations, including handling incoming calls, emails, and inquiries.
• Maintain visitor records, issue visitor passes, and ensure proper check-in/check-out procedures.
• Provide accurate information and assistance to walk-in customers and callers.
• Schedule and coordinate appointments, meetings, and conference room bookings.
• Handle courier management—receiving, recording, and dispatching letters and packages.
• Maintain the front office area, ensuring cleanliness, order, and a presentable environment.
• Assist in administrative tasks such as filing, documentation, data entry, and preparing basic reports.
• Coordinate with internal departments to ensure smooth communication and support.
• Manage office inventory, stationary supplies, and ensure timely replenishment.
• Support HR or Admin teams in onboarding processes and employee assistance tasks.
• Handle complaints or queries professionally, ensuring customer satisfaction.
• Ensure all front-office protocols and company policies are followed.