Customer Service Executive

Responsibilites:

• Act as the first point of contact for customers regarding shipments, deliveries, and logistics queries.
• Handle inbound and outbound calls, emails, and chats related to customer support.
• Track and monitor shipments, providing timely updates to customers.
• Resolve complaints and service issues effectively and professionally.
• Coordinate with operations, warehouse, transporters, and partner companies to ensure seamless service.
• Maintain accurate records of customer interactions, issues, and resolutions.
• Assist clients with documentation requirements such as invoices, proof of delivery (POD),etc.
• Ensure compliance with company policies, service standards, and client requirements.
• Escalate unresolved issues to the concerned department for prompt resolution.
• Build strong relationships with clients to enhance customer satisfaction and loyalty.

Requirements:

Minimum 1 year of experience in logistics customer support.

Strong communication skills (verbal & written).

Knowledge of logistics processes, shipment tracking, and documentation.

Proficiency in MS Office (Excel, Outlook, Word).

Interested candidates can contact: 8956627933

For more information, visit our website: sinfiniteexpress.com

OR our linkedln page: www.linkedin.com/in/s-infinite-express