Customer Service Executive - Motor Finance

Key Accountabilities:

Lead Generation

• Generates lead for deals through interactions with DSE or through channel partners/open market

Customer Relationship Management

• End to end customer relationship management including explaining product offerings and resolving sales queries
• Cross-selling product offerings to customers
• Educates customer with information to build their understanding of issues and capabilities
• Goes beyond their day to day work to assist customers in a positive manner

Dealer Relationship Management

• Maintaining relationship with assigned dealer

Deal Processing 

• Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc)
• Internal Stakeholder Management
• Interact with operations and credit team in order to ensure smooth processing of loan applications

KPIs:  

1. Units Disbursed 
2. 1^st EMI Resolution
3. RC Collection

Skills & Competencies

Functional Competencies

• Communication Skill
• Negotiation Skill
• Market/Industry Knowledge 
• Analytical Skill  
• Product Knowledge

Behavioural Competencies

• Execution Excellence
• Customer Centricity