International BPO Executive
Wehireyou
International BPO Executive
Wehireyou
Vasai East, Vasai
₹15,000 - ₹27,000 monthly*
Fixed
₹15000 - ₹25000
Average Incentives*
₹2,000
Earning Potential
₹27,000
You can earn more incentive if you perform well
Job Details
Interview Details
Job highlights
8 applicants
Benefits include: Joining Bonus, PF, Travel Allowance (TA), Health Insurance, ESI (ESIC), 5 working days, One-way cab
Job Description
- Customer Interaction: Manage calls from international customers regarding queries, complaints, and support requests.
- Issue Resolution: Troubleshoot problems, offer solutions, and escalate complex cases.
- Information Delivery: Provide accurate details about products/services.
- Record Keeping: Update customer account info and call details in the system.
- Quality & Targets: Adhere to quality standards, meet performance metrics (AHT, CSAT, etc.), and follow company policies.
Essential Skills & Qualifications:
- Communication: Excellent spoken English is mandatory.
- Customer Service: Strong service orientation, empathy, and problem-solving.
- Adaptability: Ability to work in a fast-paced, rotational/night shift environment.
- Technical: Basic computer knowledge and typing skills.
- Mindset: Goal-oriented, calm under pressure, and able to handle irate customers.
Typical Environment:
- Business Process Outsourcing (BPO) / Call Centers.
- Rotational shifts (often nights for US/UK markets).
- Performance-driven with high call volumes
Job role
Work location
Vasai East, Vasai-Virar, Maharashtra, India
Department
Customer Support
Role / Category
Customer Support - International Voice Process
Employment type
Full Time
Shift
Night Shift
Job requirements
Experience
Any experience
Education
12th Pass
Skills
Good Communication Skills, Blended process, Domestic BPO, International BPO, Voice Process
English level
Good (Intermediate / Advanced) English
Age limit
18 - 48 years
Gender
Any gender
About company
Name
Wehireyou
Address
Vasai East, Vasai-Virar, Maharashtra, India
Job posted by Wehireyou
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