Area Manager-Branch Operations

Eligibilities

• Total service of 36 months in MFL  
• Should be in grade MM2/MM3
• Rated 3 or above in the last 2 PMS cycle and not having any active DA case
• Average Branch Score Card (BSC) should be 3 or above for the last 1 years

Skillset & Competencies

• Render necessary support to branches to ensure data quality/data enrichment 
• Render necessary support to branches enhance digital adoption
• Render necessary support to branches on Product queries, technical issues regarding Gold Loans, SME loans and TPP
• Centralized coordination of KYC maintenance & ensuring quality assurance
• Verification and clearance of documents as per checklist prior to sanction of Gold loans.
• Handling customer queries and resolving grievances as per customer service standard