Branch Manager

***Looking For Immediate Joiners

Key Responsibilities:

1. Staff Management & Leadership:

 Oversee and manage the ABM-Sales, ABM-Loans & Collections, and clerical staff,

ensuring they meet their daily, weekly, and monthly targets.

 Conduct regular team meetings to review progress, provide updates, and set new

goals for the team.

 Monitor staff performance and provide continuous feedback, training, and

development opportunities.

 Ensure that each department works in a collaborative manner to achieve overall

branch goals.

 Monitor daily field activities of ABM-Sales and ABM-Loans & Collections to

ensure their activities align with branch goals and are being executed

effectively.

 Accompany ABMs in the field for sales activities and to verify loan customers

before sanctioning loans, ensuring that the loan disbursement process adheres

to society policies and standards.

 Ensure that ABMs are conducting regular follow-ups and closing calls to drive

business growth.

 Provide field support and direct involvement in sales campaigns, ensuring that

branch sales targets are met.

2. Recruitment & Team Development:

 Assist ABMs in recruiting local Agents and Bank Mithras for Deposits and loan

sourcing and collections to expand the branch's customer base and improve

loan collections.

 Ensure that the recruited agents and Bank Mithras are trained and equipped

with the necessary skills and knowledge to succeed in their roles.

 Regularly assess the performance of Agents and Bank Mithras and verification

has to be done regularly in the collections of Bank Mithras.

3. Customer Service & Relationship Management:

 Handle customer service and relationship issues, ensuring timely resolution to

maintain high levels of customer satisfaction.

 Ensure that customer inquiries and complaints are addressed professionally and

efficiently.

 Build and maintain strong relationships with customers to encourage repeat

business and positive referrals.

4. Branch Performance & Target Achievement:

 Contribute actively to increasing the branchs overall performance, ensuring that

sales, loan disbursements, and collections targets are consistently met.

 Track branch performance against KPIs and take corrective action as needed to

ensure targets are achieved.

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5. Clerical Department Management:

 Oversee the clerical department's daily activities, ensuring that all transactions,

paperwork are completed accurately and in a timely manner as guided from

the head-office.

 Ensure that all daily transactions and reports are concluded before the end of

the day to maintain smooth operations and compliance with internal

processes.

 Work with the clerical staff to ensure that customer documentation, loan

paperwork, and other administrative tasks are handled effectively.

6. Reporting & Administrative Tasks:

 Provide regular updates and reports to senior management (Sr. CBM/CBM) on

branch performance, sales progress, loan portfolio, collections, and customer

service metrics.

 Review and ensure accuracy in branch-related documentation and reports.

 Perform other administrative tasks as required by senior management.