Collection Tele Caller

A Collection Telecaller is responsible for contacting customers with overdue payments via phone to secure repayments, negotiate payment plans, and update account records. They work towards reducing delinquency rates by maintaining professional communication, meeting daily/monthly recovery targets, and adhering to legal, regulatory, and company policies. DPDzero +4

Key Responsibilities

• Outbound Calling: Make high-volume calls to customers regarding overdue payments, EMI reminders, and outstanding balances.
• Negotiation: Negotiate repayment plans or settlements with debtors to ensure maximum recovery.
• Account Management: Update customer account details, payment status, and interaction notes in the CRM system.
• Resolution: Handle customer complaints, answer queries, and resolve payment disputes, according to Expertia AI.
• Escalation: Identify complex cases and escalate them to senior staff or field collection teams.
• Compliance: Adhere to legal guidelines and ethical standards regarding debt