Collection Telecaller

Job opportunities for call center executives specializing in Malayalam debt collection are available, primarily in cities like Chennai, Bengaluru, Hyderabad, and Kochi. These roles involve communicating with customers to recover overdue payments and often require proficiency in English and other regional languages like Tamil, Telugu, and Hindi. 

Key Aspects of the Role

• Communication: The primary responsibility is to contact individuals via phone, email, or SMS to discuss pending dues. Excellent communication skills in Malayalam are essential, and proficiency in English and other languages is often a plus.
• Negotiation & Resolution: Executives engage in negotiations, offer flexible repayment plans, and resolve disputes or escalations.
• Compliance: Operations must adhere to local laws and ethical guidelines to ensure professional and compliant debt recovery practices.
• Documentation: Agents are expected to maintain detailed records of customer interactions and feedback.
• Target Achievement: The role often includes achieving specific targets related to the percentage of debt collected. 

Job Search Resources

You can find current vacancies on major job portals by using specific keywords. 

• Naukri.com: Search for "Malayalam collections jobs" or "Malayalam recovery jobs" on the Naukri.com website.
• Indeed: Look for job titles like "Telecollection Executive" or "Debt Collection Executive" with "Malayalam voice process" using the Indeed job portal.
• Shine: Explore "Collection Agent" jobs in relevant locations like Kerala on the Shine job portal.