Customer Care Officer

Attending walk-in customers and handling mobile service-related queries.

Receiving defective handsets and creating service job sheets in the system.

Explaining warranty terms, repair process, service timelines, and charges to customers.

Coordinating with technicians for repair status and updates.

Informing customers about service progress, approvals, and delivery schedules.

Handling customer complaints politely and providing proper resolutions.

Maintaining service records, documentation, and customer data accurately.

Ensuring proper billing, payment collection, and receipt generation.

Following company SOP, service policies, and quality standards.

Maintaining front desk discipline, cleanliness, and professional communication.

Supporting spare parts coordination and stock entry if required.

Preparing daily service reports and updating management.