Field Collection Executive

A Field Collection Executive is responsible for visiting customers to recover outstanding payments, negotiating payment plans, and updating records to meet financial targets. This role involves field travel, managing difficult client situations diplomatically, and adhering to company policies and legal regulations. Expertia AI +4

Key Responsibilities:

• Customer Visits: Conducting site visits to residences or businesses to collect overdue payments.
• Negotiation: Negotiating with customers to establish payment schedules and resolve discrepancies.
• Documentation: Updating CRM systems or mobile apps with detailed notes on collection efforts and payment status.
• Target Achievement: Ensuring regular, timely collections to reduce total outstanding debt.
• Compliance: Ensuring all collection activities comply with legal standards and company policies. Indeed +5

Requirements:

• Vehicle & License: A valid 2-wheeler driving license and personal vehicle is usually required.
• Skills: Strong communication, negotiation, and interpersonal skills.
• Education/Experience: High school diploma or equivalent, with 6–12 months of experience in sales or collections.
• Local Knowledge: In-depth knowledge of the assigned geographical area.
• Tech Savvy: Familiarity with using smartphone apps for tracking and reporting. Indeed +4