Restaurant Manager

🌟 We’re Hiring: Restaurant Operations ManagerBesta – The Indian Kitchen | VijayawadaBesta – The Indian Kitchen is a premium multi-cuisine restaurant known for refined flavors, warm hospitality, and curated dining experiences. We are looking for a hands-on Restaurant Operations Manager who can lead service excellence, coordinate seamlessly with the kitchen, and uphold our brand standards every single day.

• Key Responsibilities1. Service & Kitchen CoordinationEnsure smooth coordination between service and kitchen teams.
• Push daily special items and ensure proper communication to service staff.
• Oversee KOT reception and execution for timely order flow.
• Supervise preparation of complementary drinks.
• Monitor plating standards and portion sizes before service.
• 2. Customer Experience & Feedback HandlingPersonally attend to unhappy customers and resolve concerns professionally.
• Follow the HEARD model:
• 
  
• Hear
• Empathize
• Apologize
• Resolve
• Delight
• Prepare a daily end-of-day feedback summary (positive & negative highlights).
• Monitor customer feedback and implement service or operational improvements.
• 3. Service ExcellenceEnsure all guests are greeted with:
• “Hello Sir/Madam, welcome to BESTA.”
• Enforce the standard service sequence:
• Welcome → Water → Order → Welcome drink/snack → Order service → Feedback → Follow-up order → Service → Thank guest → Bill & rating request
• Ensure service areas are clean, organized, and free of leftovers after service hours.
• Prepare staff schedules, manage weekly offs and leave planning.
• 4. Kitchen OversightWork closely with chefs to refine or modify recipes when required.
• Ensure proper labeling of all items in freezers and chillers.
• Maintain strict cleanliness—no used utensils left unattended.
• Coordinate with the store in-charge for uninterrupted ingredient supply.
• 5. Staff Recruitment & LeadershipConduct initial screening interviews for service and kitchen staff.
• Recommend suitable candidates to ownership.
• Lead daily teams with discipline, motivation, and accountability.
• 6. Daily Briefings & Check-InsConduct pre-shift service briefings to recap feedback and reinforce protocols.
• Conduct kitchen briefings to pass on customer feedback related to food and presentation.
• Ensure every shift starts with clarity and alignment.
• Who We’re Looking ForMinimum 3–5 years of experience in restaurant operations or hospitality management.
• Strong leadership, communication, and problem-solving skills.
• Ability to handle guests calmly and professionally.
• Hands-on mindset with attention to detail.
• Experience in premium or high-volume restaurants is preferred.

Location📍 Besta – The Indian Kitchen, Vijayawada

• Why Join Besta?Work with a growing premium restaurant brand.
• Direct involvement with ownership in decision-making.
• Opportunity to build strong systems and SOPs.
• Respect-driven, performance-oriented work culture.

📩 To Apply:

Please share your resume and brief experience summary on this post.