Sales Manager

We are looking for a Floor Manager who will run day-to-day operations at one of our retail locations. He/She will follow the company's operational procedures and uphold the company's brand.

• Overseeing the sales associates, ensuring they are properly trained, and motivated, and providing excellent customer service. Assigning tasks, monitoring performance, and conducting regular evaluations.
• Make sure all the employees are right in their respective sections and the stock is neatly arranged on the shelves.
• Monitor how employees are using the break times. Make sure enough employees are present in the store.
• Participate in sales when necessary and appropriate.
• Ensuring that customers have a positive shopping experience by providing exceptional service, resolving any complaints or issues, and addressing customer inquiries and concerns by maintaining frequent communication with management and solving issues without any delay.
• Monitoring sales targets and working with the sales team to achieve them. Implementing visual merchandising strategies to create an appealing store layout and product displays. Ensuring that the store is properly stocked and merchandise is presented attractively.
• Overseeing stock levels, conducting regular stock checks, and coordinating with the buying or replenishment team to ensure the store has an adequate supply of products. Analysing sales data to identify fast-selling items and managing stock accordingly.
• Identifying training needs and providing coaching or training sessions for staff members to improve their skills and knowledge. Keeping the team informed about new products, promotions, and company policies.
• Analysing sales figures and trends to identify opportunities for improvement. Preparing regular reports on sales performance, stock levels, and customer feedback. Making recommendations to senior management based on data analysis.
• Working closely with other departments such as marketing, buying, and operations to align strategies and achieve company goals. Providing feedback and insights from the sales floor to contribute to the overall business strategy.
• Facilitating effective communication among the team members and promoting a positive work environment. Conducting regular team meetings to discuss goals, address concerns, and share important updates.
• Staying up to date with industry trends, competitor activities, and customer preferences. Proactively seeking opportunities to improve processes, customer satisfaction, and sales performance.